Job Summary:

We are seeking a friendly, outgoing, and customer-focused individual to join our team as a Restaurant Hostess. As a hostess, you will be responsible for creating a warm and welcoming atmosphere for our guests, managing reservations, coordinating seating arrangements, and ensuring a smooth dining experience. Your exceptional interpersonal skills and attention to detail will contribute to our restaurant's success in providing outstanding customer service.

Responsibilities:

• Greet and welcome guests with a friendly and positive attitude.
• Manage incoming reservations, record them accurately, and communicate reservation status to the appropriate staff members.
• Efficiently coordinate seating arrangements based on table availability, party size, and guest preferences.
• Estimate wait times during busy periods and effectively communicate them to guests.
• Assist guests with inquiries, provide information about the restaurant's offerings, and handle any concerns or complaints professionally.
• Maintain a tidy and organized entrance area, including the waiting area and promotional materials.
• Collaborate closely with the waitstaff, bartenders, and management to ensure efficient guest flow and seamless coordination.
• Promote daily specials, new menu items, and promotions to enhance the dining experience and potentially increase sales.
• Adhere to health and safety guidelines to ensure a clean and safe environment for both guests and staff.

Qualifications:

• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong organizational skills and the ability to multitask effectively.
• Attention to detail and a proactive approach to problem-solving.
• Knowledge of reservation management systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• A passion for providing exceptional customer service and creating a positive dining experience.