Key Responsibilities:

• Ability to interpret CRM data and create concise analysis reports, effectively communicating findings to internal and external stakeholders. 
• Capable of managing 12 different brands across 3 divisions, skilled in multitasking and prioritizing tasks under pressure. 
• Proficiency in using tools such as Moengage, Clevertap, Webengage, and Capillary.
• Knowledge of HTML for customizing email templates or troubleshooting technical issues. 
• Expertise in Email, WhatsApp, Web-Push, App Push, and SMS channels for customer engagement. 
• Enthusiastic about leveraging CRM data to drive business decisions and improve sales.

Requirements:

• Minimum Bachelor's degree in any major and at least 2 years of experience in CRM and Loyalty management. 
• Strong Excel skills, including the use of formulas for reporting across multiple brands. 
• Precision in data analysis and problem-solving abilities. 
• Effective communication in Bahasa and English, collaboration with cross-functional teams. 
• Willingness to be based at the head office in Jakarta.