Head of Marketplaces (GM level)

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Kanmo are looking for a very experienced manager who has worked at one of the major marketplaces and ideally has also worked for a D2C retailer in a similar industry as Kanmo. This role reports into the VP for Digital and Omnichannel. 

Key Responsibilities:

  • Manage a small team of Marketplace specialists (marketing/growth)
  • Ensure we run over 70 Marketplace stores in an optimal way.
  • Will be Kanmo Group PIC with all marketplaces and be responsible for all in platform marketing, store best practice and tool development.
  • Will be the go to person at Kanmo for Marketplaces.
  • Not directly run any of our marketplace stores (this is managed by the trading teams), but you will ensure every store is optimised, product availability is high, we deliver best practice approaches to in platform marketing and CPAS etc.
  • Manage our JBP with the key marketplaces and partner with them to drive sales growth, while managing costs and protecting our brand positioning.
  • Partnering with our Customer Operations team to ensure we improve our quality of Customer service and improve all of our Marketplace stores rating.

Requirements:

  • Bachelor degree holder any field.
  • Managerial level with minimum 5+ years experience to drive customer loyalty and find ways to engage with customers in all our sales channels.
  • A powerful influencer, with in depth knowledge of how marketplaces work and then overly with the responsibility to ensure we drive profitable growth and protect our Brand Image. 
  • Good in Microsoft Office is a must.
  • Must be fluent to communicate in Bahasa and English


Technical competency required:

Customer loyalty, marketing platform

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

Head Office

Menara Era
10410 Kecamatan Senen Directions View page

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email
@kanmogroup.com
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