Store Fulfilment Operations Executive

Key Responsibilities:

• Ensures orders from Omnichannel (stores and marketplace) are processed in accordance with the company’s customer delivery standards.
• Monitor completion of daily, weekly shipments and maintain monthly shipping manifests Ensure all merchandise is allocated to the correct customer order.
• Track and manage damages for warehouse deliveries.
• Track and manage mis-ships and shipping issues with warehouses.
• Coordinate pickup of product with couriers.
• Assist refund and exchange process.
• Maintain communication and be a problem solver with all business partner in marketplace and store for any issues arise.
• Help manage buffer, allocations failure and out of stock products.
• Able to ensure correct inventory balances in Marketplaces and Warehouse.
• Able to ensure applicable packaging for the best specifications and packaging requirements.
• Oversees product page creation in marketplace, description, and representation in the online store

Requirements:

• Diploma or Bachelor degree holder any field.
• Minimum 2 year experience in the same position - ecommerce industry. 
• Fulfillment experience would be preferred Detail-oriented with strong emphasis on accuracy and consistency team member who will work directly with other e-commerce team members to execute online orders effectively and efficiently. Strong communication and interpersonal skills.
• Good communication with superior and other staff members for best practices Willing to work on public holidays or weekend for any big events.
• Fluent in English.