Store Fulfilment Operations Executive

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Key Responsibilities:

  • Ensures orders from Omnichannel (stores and marketplace) are processed in accordance with the company’s customer delivery standards.
  • Monitor completion of daily, weekly shipments and maintain monthly shipping manifests Ensure all merchandise is allocated to the correct customer order.
  • Track and manage damages for warehouse deliveries.
  • Track and manage mis-ships and shipping issues with warehouses.
  • Coordinate pickup of product with couriers.
  • Assist refund and exchange process.
  • Maintain communication and be a problem solver with all business partner in marketplace and store for any issues arise.
  • Help manage buffer, allocations failure and out of stock products.
  • Able to ensure correct inventory balances in Marketplaces and Warehouse.
  • Able to ensure applicable packaging for the best specifications and packaging requirements.
  • Oversees product page creation in marketplace, description, and representation in the online store


  • Diploma or Bachelor degree holder any field.
  • Minimum 2 year experience in the same position - ecommerce industry. 
  • Fulfillment experience would be preferred Detail-oriented with strong emphasis on accuracy and consistency team member who will work directly with other e-commerce team members to execute online orders effectively and efficiently. Strong communication and interpersonal skills.
  • Good communication with superior and other staff members for best practices Willing to work on public holidays or weekend for any big events.
  • Fluent in English.
Usually responds within three days

Or, know someone who would be a perfect fit? Let them know!

Head Office

Menara Era
10410 Kecamatan Senen Directions View page

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